WingDevs (“we”, “us”) builds WordPress plugins and runs this website, wingdevs.com. This policy explains what information we collect when you use the website, buy a licence or use our plugins, why we collect it, and the choices you have. We keep it short and specific: we collect little, we never sell personal data, and we do not use advertising trackers.
1. Who we are
WingDevs is based in Dhaka, Bangladesh. We are the data controller for the information described in this policy. You can reach us at [email protected].
2. This website
You can read every page of wingdevs.com, including the documentation, without creating an account or giving us any information.
Like every web server, ours records technical details of each request in a log: your IP address, the page requested, the time, your browser type and the page that linked you here. We use these logs only to keep the site running and secure, and they are deleted automatically after a short period. We do not run Google Analytics or any other visitor-tracking or advertising script on this website.
The site’s fonts are loaded from Google Fonts, so your browser requests the font files from Google’s servers; Google may see your IP address in that request. Google’s handling of such requests is described in Google’s privacy policy.
Product videos on this site are embedded from YouTube in its privacy-enhanced mode. Nothing is loaded from YouTube until you click to play a video; from that moment YouTube’s own privacy policy applies.
3. Contact form
When you send a message through the contact page we receive the name, e-mail address, subject and message you type, plus any optional fields you fill in. The message is e-mailed to us and a copy is stored on this website so that we can find it again. We use it only to answer you. The form includes an anti-spam check that records a short-lived, hashed version of your IP address to limit abuse; it is not linked to your message.
4. Support portal
To open a support ticket you create an account on our support portal with your name, a username, your e-mail address and a password. Your tickets, replies and any files you attach are stored on this website so that we can help you and refer back to earlier conversations. We send e-mail notifications about your tickets to the address on your account. You can ask us to close your account and delete your tickets at any time (see Your rights).
5. Purchases and licences
Paid licences for our plugins are sold through Freemius, which acts as the merchant of record: Freemius operates the checkout, processes your payment, issues the invoice and handles sales tax or VAT. We never see or store your card number or other payment details. Freemius’s own privacy policy applies to the checkout.
After a purchase, Freemius shares with us what we need to serve you: your name, e-mail address, the product and plan you bought, the licence key, the websites the licence is activated on, and the status of your subscription. We use this information to deliver updates, provide support, send you receipts, renewal reminders and important notices about the product, and to keep accounting records required by law.
We may e-mail you about new versions of a product you own. We do not send marketing newsletters unless you have asked for them, and every such e-mail has an unsubscribe link.
6. Our plugins on your website
Our plugins run on your WordPress site. The data they handle there - popup settings, form submissions from your visitors, analytics about your popups - is stored in your own database and belongs to you. It is never sent to us. For the people who visit your website, you are the data controller, and our plugins give you the tools to respect their choices (for example, visitor identifiers in Wing Popup Pro’s analytics are only recorded after consent).
Two things can send information from your site to us or to Freemius, and both are under your control:
- Licence checks and updates. A paid plugin periodically contacts Freemius to verify its licence key and check for updates. That request includes the licence key, your website address, and the versions of WordPress, PHP and the plugin.
- Optional usage data. When you first activate a plugin you are asked whether to share basic usage data: your website address and administrator e-mail, the plugin and WordPress versions, and when the plugin is activated or deactivated. This is strictly opt-in. If you choose Skip, nothing is sent and the plugin works exactly the same. You can change your choice later from the plugin’s account page.
Our free plugins on WordPress.org also contact WordPress.org for updates, as every plugin does; that is handled by WordPress itself.
7. Third parties we work with
| Service | What it does for us | What it receives |
|---|---|---|
| Freemius | Checkout, payments, licences, updates, opt-in usage data | Order and licence details; what section 5 and 6 describe |
| Our hosting provider (Hostinger) | Runs this website and stores its database and e-mail | Everything stored on the site, including server logs |
| Google Fonts | Serves the website’s fonts | Your IP address and browser details when fonts load |
| YouTube | Plays product videos you choose to watch | Standard YouTube data once you press play |
| Payoneer / our bank | Receives our payouts from Freemius | Nothing about you |
We do not sell, rent or trade personal data. We share it only with the services above, or when the law requires us to.
Some of these providers are outside Bangladesh and the European Economic Area. Where they process data of EEA or UK residents, they do so under standard contractual clauses or an equivalent lawful transfer mechanism.
8. Cookies and browser storage
This website sets cookies only when you sign in to the support portal; WordPress uses them to keep you logged in and to remember that you dismissed a notice. There are no advertising or analytics cookies.
If you see a popup on this site (we use our own plugin), it remembers in your browser’s local storage that you have already seen or closed it, so it does not show again. That value stays in your browser and is never sent to us.
9. How long we keep data
- Server logs: automatically deleted after 30 days.
- Contact-form messages: 12 months after our last reply, then deleted.
- Support accounts and tickets: for as long as you have an account; deleted on request.
- Purchase and licence records: for as long as your licence or subscription is active, and afterwards for as long as tax and accounting law requires.
- Opt-in usage data from the plugins: until you opt out or the plugin is uninstalled, after which it is removed by Freemius according to its policy.
10. Your rights
Wherever you live, you can ask us to tell you what personal data we hold about you, correct it, delete it, or send you a copy. If you are in the EEA, the UK, California or another place with its own privacy law, you also have the rights that law gives you, including the right to object to or restrict processing and the right to complain to your local data-protection authority.
To use any of these rights, e-mail [email protected] from the address you used with us. We answer within 30 days. Requests about purchase records may also be made to Freemius, which holds the checkout data.
11. Security
This website is served over HTTPS, accounts are protected by hashed passwords, and administrative access is limited to the people who need it. Payment details are handled entirely by Freemius and its payment processors and never touch our servers. No system is perfectly secure, and if we ever become aware of a breach affecting your data we will inform you without undue delay.
12. Children
Our website, store and plugins are intended for people running websites and businesses. They are not directed at children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
13. Changes to this policy
When we change this policy we update the dates at the top. If a change materially affects how we use your data, we will also tell you by e-mail or with a notice on this website before it takes effect.
14. How to contact us
Questions about privacy go to [email protected].